Keminet’s comprehensive support package meets all the additional needs associated with your web solutions, including IT Support, Internet Security, Site Maintenance and Updates, and Hosting. Provided as part of the Keminet support package, these services cannot be unbundled and are subject to Keminet’s Terms and Conditions.
Phone/Email Support
Keminet’s support staff are contactable by telephone or email around the clock, 24x7.
Server Monitoring and Maintenance
Keminet’s servers are monitored constantly by our IT Engineers. Any bugs, errors or problems are identified quickly and fixed with priority. Database upgrades are performed at minimum four times per annum.
Account Management
A dedicated Account Manager and point of contact is available to assist with any enquiries or issues and to interface between you and our developers or technical staff.
Site Content Updates
An update of your website content, such as images, text, products, specials, etc, is performed quarterly.
Domain Management
Keminet support package includes the renewal of up to two domain names as required and on client notification.
Daily Off-site Backups
Historical data backups are performed hourly, daily, weekly, monthly, etc, and stored in a secure off-site facility. One free restore per annum is included in your Keminet package.
Site Monitoring
Websites hosted on Keminet’s servers are constantly monitored and any issues are reported and corrected immediately on detection.
Hosting Sevices Includes
UNLIMITED Hosting Space
UNLIMITED File Transfer
UNLIMITED POP/Imap Email Accounts
SSH (Secure Shell), SSL, FTP, Stats
CGI, Ruby (RoR), Perl, PHP, MySQL
2000/2002 Front Page Extensions
Free Site Builder (NEW)
24/7 Full Sales/Support
